UNE 158301

What is UNE 158301?

UNE 158301 addresses the management of home help services, which are designed to help individuals maintain their independence and remain in their homes as long as possible. The standard introduces requirements that home help services must meet to ensure that they are providing the highest quality of service.

Once certified, organisations can proudly promote themselves as certificate holders in any of their promotional materials and can include the URS certification logo free of charge.

Who requires a UNE 158301 certification?

Any organisation that provides Home Help Services should consider obtaining an ISO 158301 certificate to demonstrate that they are able to provide a high quality service.

How can an UNE 158301 certification benefit your business?

Becoming certified for ISO 158301 can bring a wide range of benefits to your organisation, including:

• Improving the quality of your service


• Increasing customer satisfaction


• Enhancing risk management


• Increasing employee engagement

How can you prepare for UNE 158301 Certification?

Although the thought of starting the certification process may seem daunting, there are a variety of steps you can take to make the process to becoming certified far more streamlined:

 

• Familiarise yourself with the ISO 158301 standard


• Conduct a gap analysis to highlight areas where your practices do not meet the standard requirements


• Carry out regular internal audits to implement a continuous improvement approach to maintaining a high quality of service.

What are the key requirements in UNE 158301?

When working towards becoming certified for ISO 158301, there are various areas that will be a focus during the audit. These areas include:

 

• Service management


• Client-centred care


• Defining processes and protocols


• Risk management

How long will your UNE 158301 certificate be valid for?

Your ISO 158301 certificate will be valid for at least three years; dependent on the type of site that is being certified.

Ready to get started? Apply using the quotation link below.